TROUBLESHOOTING

 

Faulty Tap

Dripping Tap

  • If the tap is dripping from the spout it could be a problem with the valve(s), firstly you will need to isolate the water.
  • The best way to do this with a Triflow System is to isolate the filter water via the stopcock under the sink; this will have either a blue or black handle.
  • If this stops the drip then you will need to replace the filtered valve.
  • If the dripping continues it’s a problem with either the hot or cold valve. All you need to do is isolate the cold feed via the shut off valve. If this stops the drip then you require a Cold Valve.
  • If the dripping persists then you require a Hot Valve.

If you require any assistance with either diagnosis or installation please call 0800 999 3959 and we’ll be happy to talk you through it.

 

Leaking Tap

  • If the tap is leaking where the spout joins the main body, then there is a fault with the O-seals and you will require a replacement spout seal kit.

 

Tap does not turn off

  • If the tap lever does not move because it is stiff/hard to turn this means that the valve has seized up.
  • Please purchase a replacement valve.

 

Limescale

  • Do not use chemical cleaning products on your Triflow System; only warm soapy water and buff dry with a soft cloth. To remove lime scale build-up you can use diluted 50/50 lemon juice or vinegar with water.

 

Faulty Filter System

Stainless Steel Unit Leaking

  • If the unit is leaking between the metal cap and metal canister you require a replacement seal kit. This is situated on the metal cap. The leak is NOT caused by the replacement filter so do NOT tighten the filter into the metal cap. Doing so will cause the filter to break.

 

Unable to open the unit

  • This is due a lock in pressure, turn off the stopcock and turn on the filter lever on the tap.
  • Then keeping the filter lever in the on position turn on the stopcock for 10 seconds and then turn off.
  • You will then hear a clunk, this means that the pressure (trapped air) has been released and you will be able to open the unit.

 

Low pressure

  • Disassemble the stainless steel filter system and remove the filter from the metal canister.
  • Then reassemble the unit without the filter inside. Check to see if the flow improves.
  • If flow does increase: before re-inserting the filter cartridge, wipe down the outside of the cartridge with the coarse side of a scouring pad, this will remove the saturated outer ceramic and will allow your filter to work again.
  • If flow does not improve this may mean your filter needs to be changed. Please call Customer Services on 0800 999 3959 to check when your last filter replacement was made.

 

Plastic Unit Leaking

  • Black cap: If the unit is leaking between the black cap and white canister you require a replacement O-seal. This is situated inside the black cap, above the threads that the white canister connects to. The leak is NOT caused by the replacement filter so do NOT tighten the filter into the black cap. Doing so will cause the filter to break.

 

Blue Tube: Leaking where it joins the grey push-fit connector: 

  • Remove the blue tube from the grey push-fit connector by pulling on the tubing whilst pushing the darker plastic interior into the rest of the fitting.
  • Once this has been done cut 1.5cm off the end of the tubing and then re-insert the tube into the push-fit then pull on the tube to secure the seal.

 

Blue Tube: Leaking where the push-fit connector joins the black cap

  • You will need a replacement push-fit connector.

 

Green Tube :  Leaking where it joins the grey push-fit connector

  • Remove the green tube from the grey push-fit connector by pulling on the tubing whilst pushing the darker plastic interior into the rest of the fitting. Once this has been done cut 1.5cm off the end of the tubing and then re-insert the tube into the push-fit then pull on the tube to secure the seal.

 

Green Tube:  Leaking where the push-fit connector joins the black cap

  • You will need a replacement push-fit connector.

 

Low flow

  • Disassemble the stainless steel filter system and remove the filter from the metal canister.
  • Then reassemble the unit without the filter inside. Check to see if the flow improves.
  • If flow does increase: before re-inserting the filter cartridge, wipe down the outside of the cartridge with the coarse side of a scouring pad, this will remove the saturated outer ceramic and will allow your filter to work again.
  • If flow does not improve this may mean your filter needs to be changed. Please call Customer Services on 0800 999 3959 to check when your last filter replacement was made.

 

New Installation Debris:

  • During a new installation debris can sometimes come through the pipe work and block the water flow to the tap.
  • Unscrew the outlet from the end of the spout and wash away the debris.
  • Then re-attach the outlet to the spout. The water flow should now have increased. If not, please call Customer Services on 0800 999 3959.